Legal & Customer Policies

1. About these terms

These terms apply to anything you order directly from me. Media archiving and handcrafted woodwork are provided and invoiced by Phil’s Arts and Crafts. Audio production and voiceover are provided and invoiced by PCS Media Production. I’m the sole trader behind both (“I”, “me”, “my”), based in Bolton, England. You can contact me at phil@philsartsandcrafts.co.uk.

If you order through Fiverr, Fiverr’s terms and policies apply to that order instead of these.

By placing an order with me, you agree to these terms. Nothing in them affects your legal rights as a consumer.

2. Media archiving (VHS, VHS-C, Digital 8 and audio cassette)

Ordering. Send your brief through the order form. I’ll read it and confirm your price by online invoice before anything starts. Our contract begins when I receive your payment (the full amount or the deposit, see below).

Payment. Orders under £100 are paid in full before digitising begins. Orders of £100 or more need a 50% deposit upfront, with the balance paid on completion, before your tapes and files are sent back. Invoices are sent through a secure online portal.

Your tapes. You confirm that you own the tapes or have permission to copy them. Your footage and recordings stay private. I use them only to complete your order and never share them.

Condition of tapes. Old tapes can be fragile. I handle every tape with care, but I can’t be responsible for existing deterioration such as mould, stretched or brittle tape, or shedding, or for damage that results from playing a tape that was already in poor condition. By ordering, you accept this risk.

Unplayable tapes. There is no charge for checking a tape. If it can’t be played, it is simply returned to you.

Extras and repairs. Shell repairs, Clean & Clip, extra USB drives and other add-ons are priced on the website and confirmed with you before I carry them out.

Your files. Your digitised files come on a USB drive, a Google Drive link, or both, with an optional unlisted YouTube link. Download links stay live for the period confirmed on your order (Google Drive links last one month). Once a link has expired, I don’t keep copies, so please save your files before then. A USB drive is the best way to keep them permanently.

Turnaround. See the FAQ on the Media Archiving page.

Postage risk. You are responsible for packing tapes securely and for the cost of posting them to me. I strongly recommend a tracked service. I take no responsibility for loss or damage to tapes or other items while they are in the post, either on the way to me or on the way back. Any claim for loss or damage in transit would be made through Royal Mail.

3. Audio production and voiceover (PCS Media Production)

Ordering. You can book through Fiverr (Fiverr’s terms apply) or through my order form on this website (these terms apply). We agree your brief before work starts. Our contract begins when I receive your payment or deposit. You’ll be invoiced by PCS Media Production.

Payment, revisions, turnaround and usage rights. These are set out in the FAQ on the relevant service page and form part of these terms for your order.

Your materials. If you send me scripts, recordings or other material, you confirm you have the right to use them. I use them only for your project.

Delivery. Finished work is delivered digitally. See the Shipping tab.

4. Handcrafted woodwork

Made to order. Every item is handmade to order from fresh timber. Bird boxes and wooden animals are not held in stock. Please allow 7 to 10 working days from the start of our contract. If anything delays your order, I’ll let you know.

Ordering and cancelling. Order through the order form. You can cancel any time up to midnight on the day you order. I send your invoice the following day, and our contract begins when I receive your deposit or full payment, whichever comes first.

Payment. Orders under £100 are paid in full first. Orders of £100 or more need a 50% deposit, with the balance paid before delivery or collection. Invoices are sent through a secure online portal.

Personalised items. Items with name tags or other personalisation are made specially for you. They are non-refundable unless faulty (see the Refunds tab).

Handmade and natural. Wood is a natural material, so grain, knots and colour vary from piece to piece. Painted details are done by hand, and items are sold as seen in the photos and descriptions, allowing for those natural differences.

Care and use. Bird tables and planters are made from pressure-treated timber and supplied unfinished. Please follow the care guidance on the woodwork page, including leaving 6 to 8 weeks for weathering before staining. You are responsible for installing and positioning items safely.

5. Liability, complaints and general

I take reasonable care with every order. Except where the law says otherwise, my liability for any order is limited to the price you paid for it. Nothing in these terms limits liability that cannot legally be limited, or your statutory rights.

If something goes wrong, please email me first. I’ll do my best to put it right quickly and fairly.

I may update these terms from time to time. The version on the website on the day you order applies to your order. These terms are governed by the law of England and Wales.