Legal & Customer Policies

Clear, straightforward terms regarding your data, shipping and purchases

1. Introduction

Welcome to philsartsandcrafts.co.uk. These Terms and Conditions govern your use of our website and the purchase of any physical goods or digital media services from us. By placing an order, you agree to be bound by these terms.

2. Contract Creation & Personalised Work

 Physical Goods: For standard items (such as novelty garden animals and bird boxes), a binding contract is formed once payment is processed and your dispatch email is sent.

 Digital & Custom Commissions: For bespoke creative projects (including pencil portraits, custom timber furniture, audio production, and media archiving), a contract is formed upon written agreement of a brief and a specified deposit payment.

3. Pricing and Payment

All prices are displayed in GBP (£) and are clear of hidden fees. We reserve the right to adjust prices at any time before accepting an order. Payment must be made in full through our checkout gateway before standard items are shipped.

4. Limitation of Liability

While we strive for perfection across all audio production, media transfer, and woodworking projects, our total liability to you for any losses arising under or in connection with our services will be limited strictly to the total purchase price of your order. We are not liable for any pre-existing damage to legacy media tapes (VHS, Digital 8, cassettes) provided to us for archiving.

5. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

1. Who We Are

Phil’s Arts and Crafts (“we”, “our”, “us”) operates the website philsartsandcrafts.co.uk. For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the data controller responsible for your personal information.

2. Data We Collect

We only collect the essential personal data required to fulfill your requests, including:

 * Contact details (Name, shipping address, email address, phone number).

 * Source materials supplied by you (digital files for audio editing, physically or digitally submitted photos for portrait drawings, legacy physical media for digital conversion).

3. How We Use Your Data

We use your information strictly to:

 * Process and ship your handcrafted wooden orders.

 * Communicate with you regarding design briefs, audio edits, or custom project updates.

 * Comply with statutory UK accounting and tax obligations.

4. Data Retention & Media Security

 *Customer Details: Kept in line with UK tax law requirements (typically 6 years).

 *Project Media Assets: Your personal family photos, custom portrait scans, and raw audio files are stored securely on local, encrypted drives during the editing process. Once a media archiving or video project is completed, delivered, and approved by you, we securely delete or return the source media, retaining no copies unless explicitly requested for future backup.

 * We never sell, lease, or distribute your personal data to third parties

1. Standard Stock Items (Novelty Animals & Bird Boxes)

In accordance with the UK Consumer Rights Act 2015, you have the right to change your mind and cancel your order for standard online items (such as pre-made novelty garden animals and bird boxes) within *14 days* of receiving your goods.

 * To initiate a return, you must notify us via our Contact Page.

 * Items must be returned to us unused, undamaged, and in their original packaging.

 * Return Shipping: The buyer is responsible for return postage costs unless the item arrived damaged or faulty.

2. Exemptions from the 14-Day Return Window (Custom & Digital Work)

Please note that under UK law, the right to cancel does not apply to:

 *Bespoke or Custom-Made Goods: This includes hand-drawn pencil portraits, custom-built bulky wooden goods, or any woodwork items modified to your specific dimensions.

 *Completed Digital Services: This includes fully rendered audio advertisements, video editing projects, or digital media archiving once the work has been completed and delivered to you.

3. Damaged or Faulty Items

If an item arrives damaged or faulty, please contact us within 30 days of delivery with photographic evidence. We will arrange for a full refund, repair, or a replacement at no additional cost to you.

1. Eligible Shipping Items

To ensure safe transit and manageable courier costs, we only offer standard UK / worldwide postal shipping for our novelty garden animals and handcrafted bird boxes. Pencil portraits are UK delivery only via Crafter’s Market, however shipping for these items is worldwide via our contact form

2. Bulky Items Collection Only

We do not ship larger, heavy, or structurally complex items through standard courier networks. This includes:

 * Planters

 * Bird tables

 * Any other heavy-duty garden structures

These items are strictly available for local pickup/collection from our workshop premises in the Bolton area, or via independent, pre-arranged local delivery where possible.

3. Processing & Delivery Times

Because our novelty animals and bird boxes are meticulously handcrafted from quality treated pine, timber, and select materials, processing times can vary:

 *Made-to-Order Items: Processing time will be clearly communicated upon ordering (typically 1–2 weeks).

 *All shippable items are sent via reputable UK couriers (such as Royal Mail) with tracking enabled.

4. Shipping Destinations

Please see items 1 and 2 above.